CVE-2017-6626

low-risk
Published 2017-05-03

A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.

Do I need to act?

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0.28% chance of exploitation
EPSS score — low exploit probability
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Not on CISA KEV list
No confirmed active exploitation reported to CISA
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Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
5
CVSS 5.3/10 Medium
NETWORK / LOW complexity

Affected Vendors

29
/ 100
low-risk
Severity 21/34 · High
Exploitability 1/34 · Minimal
Exposure 7/34 · Low