CVE-2017-9324

moderate-risk
Published 2017-06-12

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Do I need to act?

~
1.4% chance of exploitation in next 30 days
EPSS score — moderate exploit probability
-
Not on CISA KEV list
No confirmed active exploitation reported to CISA
?
Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
8
CVSS 8.8/10 High
NETWORK / LOW complexity

Affected Products (3)

Affected Vendors

Debian Otrs

References (6)

Third Party Advisory http://www.debian.org/security/2017/dsa-3876
Mailing List https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
Vendor Advisory https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
Third Party Advisory http://www.debian.org/security/2017/dsa-3876
Mailing List https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
Vendor Advisory https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
43
/ 100
moderate-risk
Severity 30/34 · Critical
Exploitability 4/34 · Minimal
Exposure 9/34 · Low