CVE-2020-11466

low-risk
Published 2020-04-01

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Do I need to act?

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0.35% chance of exploitation
EPSS score — low exploit probability
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Not on CISA KEV list
No confirmed active exploitation reported to CISA
?
Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
4
CVSS 4.3/10 Medium
NETWORK / LOW complexity

Affected Products (1)

Deskpro

Affected Vendors

Deskpro

References (6)

Exploit https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
Release Notes https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
Release Notes https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-up...
Exploit https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
Release Notes https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09
Release Notes https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-up...
24
/ 100
low-risk
Severity 18/34 · Moderate
Exploitability 1/34 · Minimal
Exposure 5/34 · Minimal