CVE-2021-36097
low-risk
Published 2021-10-18
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Do I need to act?
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0.11% chance of exploitation
EPSS score — low exploit probability
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Not on CISA KEV list
No confirmed active exploitation reported to CISA
?
Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
3
CVSS 3.5/10
Low
NETWORK
/ LOW complexity
Affected Products (1)
Affected Vendors
References (2)
21
/ 100
low-risk
Severity
16/34 · Moderate
Exploitability
0/34 · Minimal
Exposure
5/34 · Minimal