CVE-2023-5421

low-risk
Published 2023-10-16

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Do I need to act?

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0.28% chance of exploitation
EPSS score — low exploit probability
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Not on CISA KEV list
No confirmed active exploitation reported to CISA
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Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
3
CVSS 3.5/10 Low
ADJACENT_NETWORK / LOW complexity

Affected Products (2)

Affected Vendors

Otrs

References (2)

Vendor Advisory https://otrs.com/release-notes/otrs-security-advisory-2023-09/
Vendor Advisory https://otrs.com/release-notes/otrs-security-advisory-2023-09/
21
/ 100
low-risk
Severity 13/34 · Low
Exploitability 1/34 · Minimal
Exposure 7/34 · Low