CVE-2024-6540

low-risk
Published 2024-07-15

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Do I need to act?

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0.45% chance of exploitation
EPSS score — low exploit probability
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Not on CISA KEV list
No confirmed active exploitation reported to CISA
?
Patch status unknown
Check vendor advisories for fix availability and mitigation guidance
5
CVSS 5.7/10 Medium
NETWORK / LOW complexity

Affected Products (1)

Affected Vendors

Otrs

References (2)

Vendor Advisory https://otrs.com/release-notes/otrs-security-advisory-2024-07/
Vendor Advisory https://otrs.com/release-notes/otrs-security-advisory-2024-07/
29
/ 100
low-risk
Severity 22/34 · High
Exploitability 2/34 · Minimal
Exposure 5/34 · Minimal